You can personalize almost every design—choose text, thread color, font style, and size. For photo portrait items, you submit your own images and we will share a mock‑up for approval before stitching .

All items are handmade to order. Most embroidered sweatshirts or hoodies ship within 3–5 business days. Shipping times vary depending on your location—be sure to check the estimated arrival on the product page. Note: international customers are responsible for any customs or import fees .

Absolutely! We are known for responsive, friendly communication. We offer proofs before production and are happy to tweak designs.

Yes! Our products make perfect gifts, and you can request gift wrapping or include a custom message at checkout. If it’s a surprise gift, just leave a note with any special instructions—the team is happy to help make it extra meaningful.